Privacy policy
Last updated: 15 September 2026
Marlow & Voss operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Marlow & Voss is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. Where this policy conflicts with our Terms of Service, this policy controls in relation to personal information.
By using the Services you acknowledge that you have read this policy and understand how your information is collected, used and disclosed.
Personal Information We Collect
Depending on how you interact with the Services, we may collect:
- Contact details — name, billing address, shipping address, phone number and email address
- Payment information — card and payment details, transaction details, form of payment and payment confirmation, processed by our payment providers
- Account information — username, password, preferences and settings
- Transaction information — items you view, add to your cart or wishlist, and orders you place, return, exchange or cancel
- Communications — the content of messages you send us, for example a support request
- Device information — device, browser and network details, IP address and other identifiers
- Usage information — how and when you interact with and navigate the Services
Where We Collect It From
- Directly from you, when you order, contact us or otherwise provide it
- Automatically through the Services, including via cookies and similar technologies
- From our service providers, when they process information on our behalf
- From our partners and other third parties
How We Use It
- To provide the Services — process payments, fulfil and ship your order, handle returns and exchanges, manage your account, and improve the shopping experience
- Marketing and advertising — to send promotional messages and show you relevant advertising, where you have consented
- Security and fraud prevention — to authenticate accounts, secure payments and investigate suspicious activity
- Communicating with you — to provide customer support and respond to your questions
- Legal reasons — to comply with the law, respond to valid legal process, and enforce our terms and policies
Who We Disclose It To
- Shopify, and vendors who perform services on our behalf such as IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping
- Business and marketing partners, who use your information in line with their own privacy notices
- Third parties where you direct or consent to it
- Our affiliates and corporate group
- In connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transmitted to Shopify and may be shared with third parties located in countries other than where you live. In these circumstances Shopify is responsible for its own processing of your personal information, including responding to requests about it. See Shopify's consumer privacy policy for more.
Third-Party Websites and Links
The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices, and our inclusion of a link does not imply endorsement. Please review their policies before using them.
Children's Data
The Services are not intended for children and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below and we will delete it.
Security and Retention
No security measure is perfect and we cannot guarantee absolute security. Please do not use unsecured channels to send us confidential information.
How long we keep your information depends on why we hold it: to maintain your account, to provide the Services, to comply with legal obligations such as tax retention requirements, or to resolve disputes and enforce our policies.
Your Rights and Choices
As a UK resident, under UK GDPR you have the right to:
- Access the personal information we hold about you
- Have it corrected if it is inaccurate
- Have it deleted
- Receive a copy in a portable format
- Manage your marketing preferences — you can unsubscribe from promotional emails at any time using the link in the email
- Object to or ask us to restrict processing for certain purposes
- Withdraw your consent where we rely on it, without affecting the lawfulness of processing carried out before withdrawal
To exercise any of these rights, contact us using the details below. We may need to verify your identity first. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.
Complaints
If you have a complaint about how we handle your personal information, contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), ico.org.uk.
International Transfers
We may transfer, store and process your personal information outside the country where you live. Where we transfer personal information out of the United Kingdom, we rely on recognised transfer mechanisms such as the UK's International Data Transfer Agreement, Standard Contractual Clauses, or an adequacy decision — including the adequacy of the European Economic Area, where our company (FEM Commerce) is based.
Cookies
We use cookies to operate the store, remember your cart and understand how the site is used. You can manage your preferences through our cookie banner or your browser settings.
Changes to This Policy
We may update this policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised version here and update the "Last updated" date.
Contact Information
Store name: Marlow & Voss
Company name: FEM Commerce
Company address: Brilduiker 12, 2643 MJ Pijnacker, The Netherlands
Please note: the company address above is a correspondence address only. It is a private address and cannot receive returned goods — never send a return parcel here.
Company nr. (KvK): 99015560
VAT number: NL005367579B93
Phone: Not applicable — please contact us by email
Email: info@marlowvoss.com
Monday to Friday | 09:00–17:00 (GMT)
Weekends | 11:00–16:00 (GMT)
We aim to respond to your inquiries within 24 hours.